Virginia Career Works Hampton Roads Region

*For all unemployment insurance questions, please email with your phone number included. You may also call 866-832-2363. We do not provide unemployment insurance assistance.*


To access our services, please do the following:

1.  Complete our online orientation.

2.  Go to Virginia Workforce Connection and create a profile.  If you already have a profile, make sure it is up to date and you have completed the background and assessments. [?]


FAQ for Workers

Click HERE to view the COVID-19 FAQ for Workers from the Governor's office.

Click HERE for the Spanish version.

Unemployment Information

The Virginia Employment Commission (VEC) is waiving the waiting week requirements for all new initial claims with an effective date of 3-16-2020 and beyond due to the Coronavirus outbreak in the Commonwealth of Virginia. They will also be waiving the work search requirements for all claimants starting with the week ending 3-21-2020.

For comprehensive guidance and resources about state benefits related to employment and COVID-19, we highly recommend this FAQ page from the Virginia Employment Commission.

Click HERE to view a general information flyer on unemployment procedures to file or re-open a claim.

If you are a worker who has been totally or partially separated from your job due to Coronavirus, please note that no claim for unemployment insurance may be filed or processed until an actual lay off from employment has occurred, or until there has been an actual reduction in hours.  When filing your claim for unemployment benefits, please be sure to check the reason for separation as Lack of Work/Lay off.  If you will be filing because of a reduction in hours, you will not receive benefits unless your gross earnings are less than your weekly benefit amount.  Currently the maximum weekly benefit amount in Virginia is $378.

File a new claim for unemployment benefits

VEC Unemployment Insurance Information Links:

Customer Contact Center 1-866-832-2363 Monday - Friday 8:30 a.m. – 4:30 p.m.

Online Claims

File a New Claim for UI Benefits Online

Telephone Claims

File a New Claim for UI Benefits by Telephone:  1-866-832-2363
Available 8:15 a.m. - 4:30 p.m. Monday - Friday. Closed weekends and state holidays.

Continuing Claims

It is your responsibility to file your weekly continued claim on time, each week, while you are receiving benefits. If you have filed an unemployment insurance application (UI), you must then file a weekly claim for each week or you will NOT be paid. It is recommended to do this on Sunday, Monday, or Tuesday of each week if you remain unemployed and want to be paid for the prior week. 

Contact Information Changes

If your contact information changes at any time, it is your responsibility to notify  the VEC immediately at: 1-866-832-2363 or complete the name/address change form: Instructions | Form.

TTY Callers

For TTY Callers: Virginia Relay, Call 711 or 800-828-1120

Virginia Relay enables people who are deaf, hard of hearing, deaf/blind, or speech disabled to communicate by TTY (text telephone).

For additional VEC information, contact Hosey Burgess at either 757-629-4703 or

Virginia Career Works provides three levels of service:  Career Services Basic, Career Services Individualized and Training Services.  Virginia Career Works services are funded through the US Department of Labor at no cost to the job seeker.


VCW Hampton Roads

Basic assistance and self-directed services available to all job seekers.

  • Work Skills exploration
  • Access to computers, internet telephones, fax and copy machines
  • Searches for jobs and training
  • Access to job banks and other listings of available jobs
  • Referral to employers with current job openings
  • Workshops
  • Résumé development assistance
  • Job search training
  • Networking skills workshops
  • Interview techniques workshops
  • Eligibility determination for additional services


VCW Hampton Roads

One-on-one and small group assistance provided by a Virginia Career Works Career Developer.  Visit your nearest Virginia Career Works Center to determine eligibility for these services.

  • Comprehensive assessments of skills and service needs
  • Development of an individual employment and career plan
  • Intensive career counseling
  • In-depth interviewing skills development
  • Computer workshops
  • One-one-one assistance with résumés, cover letters and thank you letters
  • Ongoing follow-up and assistance
  • Occupational skills training


VCW Hampton Roads

Intensive services clients may be eligible to receive funding for occupational skills training from a Virginia Career Works approved training provider or an employer while on-the-job.

  • On-the job training
  •  Job readiness training
  • Adult education (GED) and literacy
  • Customized training for an employer who commits to hiring clients


Virginia Career Works Norfolk Center

861 Glenrock Road, Suite 100
Norfolk, VA 23502

Phone: 757-461-7537
Fax: 757-461-6117

Virginia Career Works Suffolk Center

157 North Main Street,
Suffolk, VA 23434

Phone: 757-514-7737
Satellite Center

Virginia Career Works Franklin Center

100 North College Drive,
Franklin, VA 23851

Phone: 757-569-6070
Satellite Center

Virginia Career Works Portsmouth Center

4824 George Washington Highway
Portsmouth, VA 23702

Phone: Temporarily - 757-558-4455
Satellite Center