Traffic Controller (ER-10)


Supports operational functions for the Downtown/Midtown Tunnels under the general supervision of the Operations Control Room Supervisor or other supervisory/management-level positions within the organization.


  1. Apply incident management techniques such as monitoring, detecting, verifying, responding to, and clearing incidents
  2. Coordinate with State/Local Police, Fire, and Rescue during emergencies
  3. Dispatch appropriate emergency and maintenance personnel when required
  4. Monitor and operate Traffic Management System components such as CCTV, variable message signs, traffic signals, variable speed signs, and overheight vehicle detectors
  5. Monitor and operate Supervisory Control and Data Acquisition Systems (SCADA) such as tunnel ventilation, pump equipment, tunnel fire system, environmental monitoring, and power distribution
  6. Demonstrate proficiency in the general operation of Control Room equipment and procedures
  7. Maintain logs, forms, and reports, submit to Supervisor
  8. Operate two-way radio system using clear, concise, and professional techniques
  9. Maintain and update real-time traffic reporting via the Virginia Traffic system
  10. Maintain and update event management system, Issue Trak
  11. Document and notify maintenance forces of system and equipment failures and malfunctions
  12. Direct field forces to respond during incidents and emergencies
  13. Understand and apply Standard Operating Procedures and other ERC policies and regulations
  14. Remain alert and maintain situational awareness with regards to facility security and access control
  15. Perform all duties in a safe manner and adhere to all established safety guidelines and policies, includes maintaining a clean and safe work environment
  16. Maintain professional demeanor and uniform appearance
  17. Assume duties of the Traffic Controller II as directed by the Control Room Supervisor
  18. Perform other duties as assigned


Requires completion of a high school diploma, general education degree (GED).  A minimum of one (1) year of equivalent work experience in traffic operations and/or related functions.  Experience dispatching personnel and resources during emergency situations preferred.


  1. Strong interpersonal skills; ability to develop and maintain cooperative working relationships with others.
  2. Ability to work under pressure
  3. Ability to remain calm and professional during routine and emergency situations
  4. Ability to obtain a VDOT Security Clearance
  5. Must be at least 18 years old
  6. Valid Virginia Driver’s License
  7. Ability to pass a Criminal History Background Check and drug screen
  8. Effective oral and written communications
  9. Good computer skills, experience using Microsoft Outlook, Word, and Excel
  10. Ability to multi-task/prioritize tasks and functions during routine and emergency situations
  11. Familiarity with the Hampton Roads interstate system and geographic knowledge of the Downtown and Midtown Tunnel areas is preferred

For consideration please send your resume to Deborah Bailey at or call