POSITION SUMMARY:Responsible for providing excellent customer service via the phone, email, face to face, mail, and/or social media in a prompt and courteous manner. Resolves customer questions and problems regarding accounts, payments, products, and services. Completes and maintains related reports, records, and files.
ESSENTIAL FUNCTIONS AND ACCOUNTABILITIES:
a. Receives customer telephone questions and complaints in a professional manner.
b. Completes research and resolves documentation errors or discrepancies. Forwards more complex problems to Customer Care Supervisor.
c. Provides general information to customers on Company policies, procedures, and programs.
d. Provides basic information to customers on accounts, orders, payments, products, and services.
e. Performs basic maintenance functions on accounts.
f. Maintains and projects the Company’s professional reputation.
2. Assumes responsibility for establishing and maintaining effective coordination and working relationships with area personnel and with management.
a. Completes weekly Customer Service statistical reports.
b. Keeps supervisor informed of area activities and significant problems.
c. Completes required reports and records accurately and promptly.
d. Attends and participates in meetings as required.
High school graduate or equivalent.
Required Knowledge:General knowledge of Company policies and procedures.
Basic understanding of Company products and services
Experience Required:Must have at least 1 year of experience in a call center.
Accuracy and thoroughness in work.Excellent communication and public relations skills.
Ability to work well under pressure.
Ability to use a personal computer and related software applications including Microsoft Word or Excel.
Solid math skills and bookkeeping abilities.
Proficient typing skills.
Must be willing to work a flexible schedule as required by the Customer Service Center.
Ability to obtain a Criminal History Background Check, drug screen, and COVID-19 testing.
Must have quiet location to work from.
Must have internet access