Business Fulfillment Technician (O-2)

Fulfillment Technician, is responsible for configuring aggregate devices, routers, optical access, and/or DWDM equipment that carries video, data, and/or telephony traffic.  Utilizes various applications for implementation, service, test and acceptance (Remedy, NetSmart, SAM, Preside, Granite, Procomm Plus, Secure CRT).

 
Primary Responsibilities and Essential Functions
  • Under close supervision, installs, disconnects, upgrades and migrations at customer premise applicable to complex services for all CB products and services which generally involve custom design and not HFC.
  • Initially activates electronics by powering up the equipment to ensure service.
  • Loads configuration from work package on customer premise equipment.
  • Performs customer CPE testing on-site.
  • Coordinates with provisioning to verify/finalize customer acceptance of service, confirming service is working as expected to initiate billing.
  • Coordinates equipment pick up with boundary partners.
  • Creates, updates and closes Remedy tickets and coordinates with change control as needed.
  • Ensures quality of processes, programs and customer satisfaction.
  • Plans daily route, requisitions equipment and supplies and stocks vehicle.
  • Drives company vehicle between office, warehouse and work site; maintains vehicle and other equipment per service requirement and safety guidelines; operates company vehicle in a safe and courteous manner and in accordance with all laws and company policies.
  • Complies with all safety procedures and policies.
  • Provisioning
  • Performs end-to-end provisioning of customer circuits as designed in an accompanying work package from engineering.
  • Performs all final circuit provisioning and configuration of device and intermediate cross connects.
  • Identifies and sorts equipment needed for work orders.
  • Configures CPE in warehouse prior to installation at customer premises.
  • Ensures appropriate iOS upgrade is applied.
  • Performs basic functional testing of equipment to eliminate out of box failures.
  • Initiates initial provisioning and basic configuration on IP phones and other standard customer equipment for drop-ship.
  • Labels equipment, terminal ID (TID), circuit tags, cabling required for the job, and customer name/address.
  • Packages equipment per work order in preparation for installation.
  • Works with customer on integration of complex circuits such as BGP, EPLAN, EVPLAN, etc.
  • Assists with initial turn-up of CPE equipment.
  • Tests and verifies services in conjunction with the install team.
  • This position may be required to work shifts and/or provide 24/7 coverage to meet customer demands.
Minimum
 
  • High School Diploma, GED or related experience
  • 1+ year experience in a related field (e.g. technical support, installation and maintenance).
  • Working knowledge of IP, Ethernet, SONET, DWDM, DOCSIS, Video and telephone technologies.
  • Excellent interpersonal, communication and collaborative skills to work effectively with team throughout the organization
  • Valid local State Driver’s License and good driving record
 
Preferred
 
  • AA/AS degree or Technical Certification in related discipline desired (Technical Operations)
  • 1 year experience in provisioning and troubleshooting layer II & III networks
  • Prior commercial installation experience; technical support experience
  • Cisco certification

For consideration please send your resume to Deborah Bailey at dalexander@vcwhamptonroads.org

10 digits - numbers only please. (eg. 7571234567
10 digits - numbers only please. (eg. 7571234567

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